Faqs


Are you insured?

Absolutely!  On-Guard Fencing Co. maintains a $2M general liability policy at all times.  If needed, we can have our agent email a “proof of liability” to directly to you.

Whether you hire On-Guard Fencing Co. or another fence contractor, don’t let them just show you a printed copy of proof of liability.  It could have lapsed and they, and more importantly, YOU, may not actually be covered.  Be sure it is valid and sent directly from an insurance agent.

Can you provide references?

Of course!  We have several references all over the metroplex.  Usually, we can supply you with multiple references of customers reletaively close to a prospective customer.

Do you hire subcontractors?

In most cases, no.  However, there are certain scheduling situations where an outside subcontractor is absolutely necessary.  In these rare instances, we only utilize contractors with which we are familiar and have a long term relationship.

Do you accept credit card payments?

On-Guard Fencing Co. does accept payment via PayPal which processes most major credit cards as well as debit cards and e-checks.

Do you work weekends?

Generally, no.  We try to avoid working on Saturdays to spend time with family and never work Sundays.  Should a project run long, we will use our best discretion as to whether Saturday is required to get a project completed within schedule.  If a customer requests Saturdays or “after hours”, there will be an additional fee.

In addition, we do not work on the following holidays.

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • Day After Christmas

Who files for permits?

If a project requires a permit from the city, as a courtesy, if we are not already, On-Guard Fencing Co. will register with the city as a contractor and file for all applicable permits.  We will also request necessary inspections, but it is up to the customer to ensure that all gates are unlocked and that pets are contained.  On-Guard Fencing Co., nor the city is responsible for pets escaping from the backyard during the construction process or inspection.

Do you require a deposit?

Yes! A minimum 50% deposit is required on all projects.

If a job lasts more than seven days, 50% of the remaining balance is required at the end of each week until the project is completed, unless otherwise arranged.

Will you match another contractor’s price?

No.  Because there is no way for me to confidently measure a competitors skill against my own, I’m not comfortable lowering my price to meet other bids.  Even if they come highly recommended, everyone’s opinion is relative and their standards may not be equivalent to that of my own.

In addition, when contractors have lower prices, it is typically because they have simply left something out of the bid or plan to use cheap labor and/or materials.